On-Site Printer Solutions for Businesses

Companies, sole traders, professional practices, shops, salons, clinics, schools, non-profits and other organisations that use printers for their work. Edward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use.

No. Edward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use. Printer problem at home? Please contact your printer's manufacturer.

An on-site visit is $119 per visit, anywhere in Illinois and Indiana. It includes diagnosis at your business and the first 60 minutes of labor on one printer or several. Travel is included within 65 miles of St. Anne, IL (Zone 1); beyond that a fixed travel fee applies: Zone 2 (65 to 130 miles from St. Anne, IL) $79, Zone 3 (more than 130 miles, the rest of Illinois and Indiana) $159, fixed by your business ZIP code, charged once per visit and shown before you book. Unused included time is not refunded or carried over. Extra time after the first hour is $25 per 15 minutes, only if you approve it. Parts are priced on a written quote and fitted only with your approval; if a part has to be ordered, there is no second visit fee to come back and fit it, fitting time is $25 per 15 minutes, and in Zone 2 or Zone 3 the travel fee applies again for the return trip, all shown on your quote. Written quotes are binding: you never pay more for parts or extra time than the written price you approved. Sales tax on parts is added where it applies, itemized on your quote. If the same fault comes back within 30 days of an on-site repair, the return visit, travel and labor are free (parts only under the part maker's or supplier's warranty). Visits are on weekdays (Monday–Friday, 9 am–6 pm Central), with no after-hours, weekend or rush fees; Zone 3 visits are grouped into weekday routes and we confirm the date with you. Cancel at least 2 hours before the booked arrival time and there is no charge; a later cancellation, or no access to the printer when we arrive, costs the $119 visit fee, and no travel fee is charged for a cancelled visit unless we have already arrived. The visit fee and any travel fee are earned once the technician arrives and begins diagnosis; they are not refunded if you decline the quoted repair or the printer can't be repaired at a reasonable cost. Nothing is charged on this website. Payment for the visit, any travel fee, and any approved extra time or parts, is due when the visit is complete. We confirm the payment methods we accept when we book your visit.

We visit businesses anywhere in Illinois and Indiana. Travel is included in the visit fee within 65 miles of St. Anne, Illinois in a straight line (Zone 1), for example Kankakee, Bourbonnais, Chicago (most ZIP codes), Joliet, Naperville, Aurora, Orland Park, Ottawa, Pontiac, Danville, Gary, Hammond, Crown Point, Valparaiso, Michigan City and Lafayette. Further away a fixed travel fee applies: Zone 2, 65 to 130 miles from St. Anne, IL, $79, for example Elgin, Waukegan, Rockford, DeKalb, Peoria, Bloomington IL, Champaign, Decatur, Kokomo, South Bend, Indianapolis and Terre Haute; Zone 3, more than 130 miles (the rest of Illinois and Indiana), $159, for example Springfield, Quincy, Moline, Galesburg, Effingham, Belleville, Mount Vernon, Carbondale, Fort Wayne, Muncie, Richmond, Columbus IN, Bloomington IN and Evansville. A few outlying ZIP codes of a large city fall in the next zone; the booking form shows the zone for your exact ZIP code. Enter your state and business ZIP code on the booking form to see your zone before you book. We check every address before scheduling. We come to your business. No walk-in visits at our address.

Travel zones are measured in a straight line from our address in St. Anne, Illinois to your business ZIP code (the US Census 2020 ZCTA point for that ZIP code); driving distance can be longer. Zone 1 is within 65 miles of St. Anne, IL, Zone 2 is 65 to 130 miles and Zone 3 is more than 130 miles (the rest of Illinois and Indiana). The zone and its travel fee are fixed by your business ZIP code, so every business with the same ZIP code is in the same zone, and the booking form shows your zone as soon as you enter your state and ZIP code. If we cannot place a ZIP code in a zone, we ask you to email us your business address and we confirm the zone before you book.

Travel is included in the $119 visit fee within 65 miles of St. Anne, IL (Zone 1). In Zone 2 (65 to 130 miles from St. Anne, IL) the travel fee is $79 and in Zone 3 (more than 130 miles, the rest of Illinois and Indiana) it is $159. The fee is fixed by your business ZIP code, charged once per visit (it covers the round trip) and shown on the booking form before you book. If a part has to be ordered and we come back to fit it, the travel fee applies again for the return trip, shown on your quote. No travel fee is charged for a cancelled visit unless we have already arrived, and if the same fault comes back within 30 days of an on-site repair, the return visit, travel and labor are free.

No. For errors and questions that don't need a visit, request our free step-by-step guide by email. For everything else, a technician comes to your business.

Yes. Email us with the reference from your confirmation. Cancel at least 2 hours before the booked arrival time: no charge. Later cancellation, or no access to the printer when we arrive: $119 visit fee. No travel fee is charged for a cancelled visit unless we have already arrived. See our Cancellation Policy and Refund Policy.

The technician gives you a written quote, and parts are fitted only with your approval. Sales tax on parts is added where it applies, itemized on your quote. If a part has to be ordered, there is no second visit fee to come back and fit it; fitting time is $25 per 15 minutes, and in Zone 2 or Zone 3 the travel fee applies again for the return trip, all shown on your quote. Written quotes are binding: you never pay more for parts or extra time than the written price you approved.

Nothing is charged on this website. Payment for the visit, any travel fee, and any approved extra time or parts, is due when the visit is complete. We confirm the payment methods we accept when we book your visit.

If the same fault comes back within 30 days of an on-site repair, the return visit, travel and labor are free. Parts are covered only under the part maker's or supplier's warranty.

Yes. Tell us your printer and problem, and we prepare a step-by-step PDF guide and email it to you. You are never asked to pay for it, and the business details step is optional. Free guides are emailed to the United States, Canada, the United Kingdom, the European Union, Australia and New Zealand. If the guide doesn't arrive, check your spam or promotions folder, then email us.

No. We never ask for account passwords, banking details or government ID. Where a printer, computer or network device needs a Wi-Fi password or a sign-in, a member of your staff enters it. A technician works on printers at your business only with your permission and does not install software on your computers without explaining what it is.

No. Edward Printer Solutions is an independent company and is not affiliated with or endorsed by any printer manufacturer. For warranty service, recalls or manufacturer downloads, contact your printer's manufacturer directly. See our Independent Disclaimer.

Most office inkjet, laser and multifunction printers and scanners used by businesses, from HP, Canon, Epson, Brother, Lexmark and other brands, and the office computers, Macs, Chromebooks and staff phones and tablets your team prints from.

Check your warranty first, because the manufacturer often fixes printers free of charge during the warranty period. Damage caused by opening the printer or changing its firmware may not be covered by the warranty.

Monday to Friday, 9:00 am to 6:00 pm Central Time. On-site visits are booked in these hours, and requests sent outside them are handled when we are next open.