Cancellation Policy

Guide requests are free and create no obligation. To stop a guide from being sent, email [email protected] with your request reference. If the PDF has already been sent you can simply delete it.

• At least 2 hours before the booked arrival time: cancel free of charge.
• Less than 2 hours before the booked arrival time: the $119 visit fee applies.
• No access to the printer when we arrive: the $119 visit fee applies, as for a late cancellation.
• Travel fee: no travel fee is charged for a cancelled visit unless we have already arrived. Your travel zone (Zone 1 travel included, Zone 2 $79, Zone 3 $159) is fixed by your business ZIP code and charged once per visit.
• Before a visit is booked (while we are still confirming the date, time, address and travel zone with you), you can withdraw your request at any time without charge.

Extra time after the first hour ($25 per 15 minutes) and parts are charged only with your approval, so you can decline a quote without any charge beyond the visit fee and any travel fee for your zone. The visit fee and any travel fee are earned once the technician arrives and begins diagnosis; they are not refunded if you decline the quoted repair or the printer can't be repaired at a reasonable cost.

We provide on-site visits to businesses only, anywhere in Illinois and Indiana. We may decline or cancel a visit that is for household or personal use, or at an address outside Illinois and Indiana. We may also cancel a visit if the request is abusive or fraudulent, or if the work is outside the scope of our services or unsafe to carry out.

If we cancel or need to reschedule a visit, there is no charge, and anything already paid for that visit, including any travel fee, is refunded in full.

• Email [email protected] with the subject line "Cancel" and your visit reference.
• Or reply to the confirmation email you received.
• The time we receive your email counts as the time of cancellation.
• We confirm every cancellation in writing by email.