Privacy Policy

This website is operated by Edward Printer Solutions, owned by Edward Peters, 1493 Oakleaf Dr, St. Anne, IL 60964, USA ("we", "us"). We are the data controller for the information described here. We are an independent company providing printer solutions to businesses, not affiliated with, sponsored by, or endorsed by any printer manufacturer.

Edward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use. On-site visits are booked by people acting for a business or organisation, so most of the information described here is business contact information. The free guide may be requested by anyone, and the business details on the free guide form are optional.

Questions about this policy can be sent to [email protected].

We only collect what we need to send the free guide you ask for or to carry out an on-site visit at your business.

• Business contact details: company name, business type and company size (optional on the free guide form, required for an on-site visit), your name, work email address, (optionally) a phone number, and your confirmation that the request is for a business. For a free guide request, also your country or region.
• Service address: when you book an on-site visit, the street address, suite, city, state and ZIP code of the business where the printer is, and your confirmation that the address is in Illinois or Indiana and that your travel zone and any travel fee are set by your business ZIP code.
• Travel zone: the travel zone (Zone 1, 2 or 3) we derive from your business ZIP code when you book a visit, measured in a straight line from our address in St. Anne, Illinois, and recorded with your visit request.
• Travel fee: the travel fee that goes with that zone (included in Zone 1, $79 in Zone 2, $159 in Zone 3), shown to you before you book and recorded with your visit request.
• Printer details: how many printers need work, printer brand, model or series, the problem you selected, any error code or message you typed, and, for a free guide, the device you print from.
• Visit details: your preferred visit time, any notes you add, a record that you accepted our terms and the independent-provider notice, the date and time we confirm for the visit, the technician's notes about the work, written quotes for parts or extra time and your approval of them, and payment records for the visit.
• Technical data: IP address, browser type, device type, pages visited and referring page, collected through standard server logs, the security checks on our forms and Google Analytics. Until you accept analytics cookies, the Google tag sets no cookies but still sends Google cookieless pings (page address, browser details and IP address) under Google Consent Mode.
• Live chat: when the live chat loads, your IP address, browser details and time zone, and the address, title and referrer of the page you are on; if you use it, also the messages and files you send and the name and email address you enter in the chat window. The chat is provided by our own live chat system (run by Edward Printer Solutions, hosted by Railway at morr-chat-production.up.railway.app) and loads by default; you can switch it off at any time (see "Live chat" below).

Confirmations: each form has a box confirming that the request is for a business or organisation. On the free guide form the business step is optional, its box starts ticked and you can untick it; the company name, business type and company size there are optional too. On the booking form for on-site visits every box starts unticked and must be ticked. We record each confirmation as Yes or No with your request.

If you pay for a visit by card, the card is processed by a payment provider and we do not see or store full card numbers.

• To compile and email the free step-by-step guide you requested.
• To check that a visit request is for a business, because we provide on-site visits to businesses only, and to record whether a free guide request was confirmed as being for a business.
• To check that a visit address is in Illinois or Indiana, to place it in a travel zone from its ZIP code, and to contact you to confirm your visit date and time.
• To carry out the visit at your business, prepare written quotes for any parts or extra time you approve, and record the work done.
• To email you a confirmation of your guide request or visit request.
• To answer the questions you ask us in the live chat and, when chat is offline, to reply by email to the message you leave there.
• To take payment when the visit is complete, keep payment records, handle cancellations and refunds, and keep records required by law.
• To keep the site and its forms secure and to improve the guides and the request forms.

We do not sell your personal information for money. Google advertising cookies are used only if you accept them in the cookie banner, and you can switch them off at any time with "Cookie settings" or "Do Not Sell or Share My Personal Information" in the footer.

• Contract: processing needed to send the guide or carry out the visit your organisation requested.
• Consent: analytics and advertising cookies, and any marketing email; you can withdraw consent at any time.
• Legitimate interests: the live chat, so that business visitors can ask us a question from any page; it loads by default and you can switch it off at any time with Reject non-essential or the Live chat toggle (see "Live chat" below).
• Legitimate interests: site and form security, fraud prevention, confirming that requests come from businesses, and improving our guides.
• Legitimate interests: cookieless measurement pings sent by the Google tag before you choose (no cookies, no advertising profile).
• Legal obligation: tax and accounting records for paid visits.

We share personal information only with service providers who work for us, and only as far as needed:

• Email delivery providers (to send your guide and confirmation emails).
• Google (Google Sheets stores the requests sent through our forms; Google Analytics and Google Ads set cookies only with your consent and otherwise receive cookieless pings).
• Cloudflare (website hosting and the Turnstile security check on our forms).
• Our own live chat system (run by Edward Printer Solutions, hosted by Railway at morr-chat-production.up.railway.app): the messages and files you send, the name/email you enter, your IP address, browser details, time zone, and the address, title and referrer of the page you are on.
• Payment providers (when you pay for a visit).
• Parts suppliers (only the printer and part details needed to order a part you approved).
• Authorities or advisers where the law requires it or to protect our rights.

A visit takes place only at your business address, at a date and time we confirm with you. The technician works on your printers, and on the computers and network settings they print through, only with your permission.

We never ask for account passwords, banking details or government ID, and we do not install software without telling you what it is. Where a computer needs a sign-in, a member of your staff signs in.

The map on our home page loads only after you click "Show map". Until then no Google Maps content is loaded. After you click, Google receives your IP address and browser details and may set its own cookies, under Google's privacy policy (policies.google.com/privacy). The "Open St. Anne, IL in Google Maps" link takes you to Google's website, where Google's policies apply.

With your consent, Google Analytics measures how visitors use the site, including when a request form is sent successfully (without the details you type into the form), and Google Ads measures whether our ads lead to requests. Without your consent these Google cookies are not set. Until you accept, the Google tag still loads and sends Google cookieless pings under Consent Mode. See the Cookie Policy.

The live chat in the bottom-right corner is provided by our own live chat system (run by Edward Printer Solutions, hosted by Railway at morr-chat-production.up.railway.app). The live chat loads by default so that you can ask us a question from any page. You can switch it off at any time: choose Reject non-essential in the cookie banner, or untick Live chat under Manage or under "Cookie settings" in the footer. It will then not load again on this browser for as long as your cookie choice is stored (12 months). The chat's browser-storage entries are set when the chat loads. If you switched it off, a click on the chat button in the bottom-right corner switches it on again (that click counts as your permission for live chat).

When the chat is loaded, it connects to our chat service and sends your IP address, browser details and time zone, and the address, title and referrer of the page you are on; if you use it, the service also receives the messages and files (images or PDFs) you send and the name and email address you enter in the chat window. The chat sets no cookies; it keeps the browser-storage entries listed in the Cookie Policy. When you send a visit request on our booking page while live chat is on, we also tell the chat service that a request was sent from this browser, without the booking reference or any detail you entered in the form. A person answers chats during our business hours (Monday to Friday, 9 am to 6 pm Central); outside those hours you can leave your name, work email and message and we reply by email. Chat transcripts are kept in our chat service for up to 12 months and then deleted. The service is hosted on Railway and may process this data on servers outside your country.

Please do not type passwords, card numbers or other sensitive details into the chat; we never ask for them.

• Guide requests, and visit requests that do not lead to a visit: up to 12 months, then deleted or anonymised.
• Live chat transcripts (kept in our chat service): up to 12 months, then deleted.
• Visit, quote and payment records: for the period required for tax and accounting (typically 7 years).
• Server logs: up to 90 days.

Depending on where you are located (including the EEA, UK, California and other US states, Australia and Canada) you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Correct inaccurate information.
• Delete your information ("right to be forgotten").
• Object to or restrict certain processing, and opt out of marketing.
• Receive your data in a portable format.
• Lodge a complaint with your data-protection authority.

To exercise any of these rights email [email protected] from the address you used with us. We respond within 30 days.

Necessary cookies (your cookie choice, and Cloudflare's security cookies that protect our forms) are always set. Google Analytics and Google Ads cookies are set only after you accept them in the cookie banner; they are off for every visitor until then. Google Maps loads only after you click "Show map". The site also keeps two strictly necessary entries in your browser's session storage (whether you closed the printer-setup offer, and a printer topic you chose for the free guide); they are never sent to us and are cleared when you close the tab. The live chat loads by default and keeps its own entries in your browser's storage (it sets no cookies); switch live chat off with Reject non-essential or the Live chat toggle under Manage and it will not load again on this browser. You can change your cookie choice at any time via "Cookie settings" in the footer. Full list and durations: Cookie Policy.

Information is transmitted over HTTPS and stored with access limited to people who need it. Our forms are protected by Cloudflare Turnstile and request limits. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security, but we will notify you and the relevant authority of any breach where the law requires.

Our services are for businesses and organisations and are not directed at children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Our providers may be located outside your country. Where data leaves the EEA or UK we rely on standard contractual clauses or an adequacy decision.

We may update this policy from time to time. The "last updated" date at the top of the page shows the current version. Material changes will be highlighted on this page.