Edward Printer Solutions
On-site printer solutions for businesses

Book an On-Site Printer Visit

A technician comes to your business to fix your printers, anywhere in Illinois and Indiana. Tell us about your business, its address and the printer problem, and we contact you to confirm your visit date and time. Nothing is charged on this website.

On-site visit $119: diagnosis + first hour. Travel included within 65 miles of St. Anne, IL; Zone 2 $79 or Zone 3 $159 travel fee beyond. Parts extra.

Business customers onlyEdward Printer Solutions provides printer solutions to businesses only. We do not provide services to households or for personal use. Printer problem at home? Please contact your printer's manufacturer.

Service area: anywhere in Illinois and Indiana

We visit businesses anywhere in Illinois and Indiana. Travel zones are measured in a straight line from our address in St. Anne, Illinois to your business ZIP code (driving distance can be longer). Your zone and its travel fee are fixed by your business ZIP code, charged once per visit, and shown on the booking form before you book. A few outlying ZIP codes of a large city fall in the next zone; the booking form shows the zone for your exact ZIP code.

  • Zone 1, within 65 miles of St. Anne, IL: travel included in the visit fee. For example Kankakee, Bourbonnais, Chicago (most ZIP codes), Joliet, Gary and Crown Point.
  • Zone 2, 65 to 130 miles from St. Anne, IL: $79 travel fee, charged once per visit. For example Elgin, Rockford, Peoria, Champaign, South Bend and Indianapolis.
  • Zone 3, more than 130 miles from St. Anne, IL (the rest of Illinois and Indiana): $159 travel fee, charged once per visit. For example Springfield, Moline, Carbondale, Fort Wayne, Bloomington IN and Evansville.

Not sure which zone your business is in? Enter your state and ZIP code below and the form shows it, or email us your business address. We confirm every address before scheduling. We come to your business. No walk-in visits at our address.

Nothing charged online Travel zone shown before you book Independent provider

What we fix on site, at visit pricing: Printer setup and installation; Network and Wi-Fi printing setup; Printer drivers on office computers; Printer offline or not printing; Print quality and blank pages; Paper jams, rollers and feeding; Scanner and scan-to-email setup; Error codes and warning lights.

Error or question that doesn't need a visit, or a business outside Illinois and Indiana? Request our free step-by-step guide by email.

Your business

We provide printer solutions to businesses only. Tell us about the company or organisation the visit is for.

Sole traders, practices, schools and non-profits are welcome when the printer is used for work. Printer problem at home? Please contact your printer's manufacturer.

Visit address

The business address where the printer is. We visit businesses anywhere in Illinois and Indiana; your travel zone appears as soon as you enter the state and ZIP code.

Enter your state and ZIP code to see your travel zone and any travel fee.

Country

United States (Illinois and Indiana only)

We check every address and confirm before scheduling. Business outside Illinois and Indiana? Request our free step-by-step guide by email.

Your contact details

We send your visit request details to this work email address and use it to confirm your visit date and time.

Visits are on weekdays, Monday to Friday, 9 am to 6 pm Central, with no after-hours, weekend or rush fees. We contact you by email to confirm the date and time.

Printers and problem

So the technician can prepare for the visit.

Review and book

Please read the visit price and terms, then confirm.

Visit price and terms

  • On-site visit: $119 per visit. Includes diagnosis at your business and the first 60 minutes of labor on one printer or several. Travel is included within 65 miles of St. Anne, IL (Zone 1). Unused included time is not refunded or carried over.
  • Travel zones: Travel fee outside Zone 1: Zone 2 (65 to 130 miles from St. Anne, IL) $79; Zone 3 (more than 130 miles, the rest of Illinois and Indiana) $159. Fixed by your business ZIP code, charged once per visit, shown before you book. Zones are measured in a straight line from our address in St. Anne, Illinois to your business ZIP code; driving distance can be longer.
  • Extra time: After the first hour: $25 per 15 minutes, only if you approve it.
  • Parts: Priced on a written quote and fitted only with your approval. If a part has to be ordered, there is no second visit fee to come back and fit it; fitting time is $25 per 15 minutes, and in Zone 2 or Zone 3 the travel fee applies again for the return trip, all shown on your quote.
  • Written quotes are binding: you never pay more for parts or extra time than the written price you approved.
  • Sales tax: On parts where it applies, itemized on your quote.
  • Same fault back within 30 days of an on-site repair: Return visit, travel and labor free (parts only under the part maker's or supplier's warranty).
  • Weekday visits: Monday–Friday, 9 am–6 pm Central. No after-hours, weekend or rush fees. Zone 3 visits are grouped into weekday routes; we confirm the date with you.
  • Cancellation: Cancel at least 2 hours before the booked arrival time: no charge. Later cancellation, or no access to the printer when we arrive: $119 visit fee. No travel fee is charged for a cancelled visit unless we have already arrived.
  • Visit fee: The visit fee and any travel fee are earned once the technician arrives and begins diagnosis; they are not refunded if you decline the quoted repair or the printer can't be repaired at a reasonable cost.
  • Payment: Nothing is charged on this website. Payment for the visit, any travel fee, and any approved extra time or parts, is due when the visit is complete. We confirm the payment methods we accept when we book your visit.

Nothing is charged on this website. Payment is due when the visit is complete. Fields marked * are required.

Business customers onlyWe fix printers used by businesses and organisations. We do not provide services to households or for personal use.
We come to your businessBusiness addresses anywhere in Illinois and Indiana. Travel included within 65 miles of St. Anne, IL (Zone 1); a fixed travel fee, set by your business ZIP code, applies beyond. No walk-in visits at our address.
One visit price$119 covers diagnosis and the first 60 minutes of labor. Extra time or parts only with your approval, on a written price.
Nothing charged onlinePayment for the visit, any travel fee, and any approved extra time or parts, is due when the visit is complete.
Same fault back within 30 days?Return visit, travel and labor free (parts only under the part maker's or supplier's warranty).
Your permission firstA technician works on your printers only with your permission and never asks for account passwords, banking details or government ID.